The Account Manager is a crucial role in the London based Sales and Account Management Team.  

ACCOUNT MANAGER

LONDON

CityFleet Networks Limited is a member of the ComfortDelGro Group, an international land transport conglomerate. It provides licensed taxi and car services to the corporate, public, and consumer sector. Operations in London,  Liverpool and Aberdeen derive revenue from service charges to customers and from membership charges to drivers.

CityFleet is part of the ComfortDelGro Group, an international land transport conglomerate.  It provides licensed taxi services to the corporate, public, and consumer sector in the UK.

THE ROLE

The Account Manager is required to proactively manage a selection of important high volume accounts with the primary aim of building and developing the relationships such that the customers remain loyal and all opportunities for business growth are captured.

The Account Manager ensures that the best possible service is delivered to these customers at all times, whilst continually monitoring and evaluating the performance of each account against respective service level agreements.

You will also be required to actively seek opportunities to improve service levels, introduce new products and services and look for new business.

The role requires a great deal of flexibility and the individual will be expected to spend the majority of their office time based at our CityFleet head office located in Westbourne Park.

THE RESPONSIBILITIES  

Main Responsibilities

  • Act as the primary contact between CityFleet and the customer building strong working relationships with customers 
  • Provide weekly and monthly reports on personal activity levels for customer and internal use.
  • Manage assigned accounts on a day-to-day basis
  • Service the individual needs and requirements of each account.
  • Stimulate growth within the account through new introduction of new products/services as suited.
  • Continually monitor and evaluate customer activity against agreed Service Level Agreements.
  • Facilitate contact meetings with customers to review account activity
  • Monitor any queries that come in from customers, seeing them through to resolution
  • Feedback customer comments through appropriate internal channels to ensure continuous improvement of service in line with corporate objectives.

 The above list of duties is not exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Essential Criteria for application

  • Minimum of 2 years’ experience in a similar role 
  • Excellent administrative skills including good working knowledge of Microsoft Word, Excel and Outlook;
  • Ability to adapt to changing environments;
  • Able to effectively manage a demanding workload and multiple priorities;
  • Flexible with regards to working extra hours as and when required;
  • Experience of working within the transport industry (desirable);
  • Good team player with the ability to also work on own initiative
  • Prioritisation and organisation skills

Competencies & Skills

  • Excellent written and spoken English with the ability to communicate clearly and at all levels;
  • Excellent attention for detail and ability to work well under pressure;
  • Ability to operate as a team player and deal with people at all levels;
  • Excellent interpersonal and organisational skills;
  • Must be proactive, methodical and results orientated;
  • Highly organised, motivated and able to prioritise workload;
  • Ability to manage own workload effectively and work to strict deadlines;
  • Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’;
  • Process driven and able to deliver results in a high volume;
  • Ability to use initiative and identify solutions when a problem or difficult situation arises;
  • Must be able to demonstrate credibility to build professional relationships with both employees and managers;
  • Discreet when managing confidential matters;
  • Ability to collate and interpret statistical data;
  • Able to build lasting relationships with internal and external stakeholders/suppliers;
  • An understanding/appreciation of the service requirements and the management of day to day operational issues;
  • Ability to influence and persuade key decision makers;
  • Must be a team player and willing to develop others to increase team and individual performance.

If you are interested in this role please send your CV and covering letter to jreed@metroline.co.uk